Privacy Policy

Google Play Store & DPDP Compliance

Welcome to ZMERIK ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how our mobile application and platform (com.mobileuniversalparts.app) collects, uses, and safeguards your information when you use our services.

1. Information We Collect (हम क्या जानकारी एकत्र करते हैं)

We collect information that you voluntarily provide to us when you register, place orders, or request customer support:

Account & Profile Details: Name, workshop/shop name, phone number, email address, and delivery address with pincode.
KYC Verification (Wholesale Business Users): Business identity proof and workshop credentials submitted solely for verifying wholesale tier pricing.
Order & Transaction Records: Invoices, ordered spare parts, order status, and customer service communication records.

2. How We Use Your Information (डेटा का उपयोग)

We use the collected information strictly for legitimate business purposes:

To process wholesale spare parts orders, generate tax invoices, and dispatch packages.
To provide compatibility lookup for mobile displays, CC boards, batteries, and accessories.
To send real-time order notifications, courier tracking links, and critical catalog updates.
To authenticate repair technicians and protect against fraudulent activities.

3. Data Storage & Security (डेटा सुरक्षा)

Your data is securely stored using industry-standard cloud infrastructure provided by Google Cloud / Firebase with end-to-end 256-bit encrypted transmission (HTTPS/SSL). We implement strict security measures to protect against unauthorized access, alteration, or disclosure.

4. Third-Party Services

Our app utilizes trusted third-party services that may process essential runtime data:

Google Play Services & Firebase Authentication: For secure database syncing, authentication, and push notifications.
Express Logistics Partners: For delivery address routing and package transit.

5. User Rights & Account Deletion (खाता डिलीट करने का अधिकार)

In accordance with Google Play data safety standards and Indian DPDP norms, you have full control over your personal information. You have the right to request access to, correction of, or permanent deletion of your account and associated data at any time by contacting our support team at ZmerikSupport@gmail.com.

6. Contact & Grievance Officer (संपर्क सूत्र)

If you have any questions, suggestions, or grievance regarding this Privacy Policy or data safety, please reach out to us: